FAQs - Truly Remy


What is virgin hair?

Virgin Hair is hair that is in its natural state and has not been chemically processed such as dyed, permed, colored or bleached.

What is Remy Hair?

Remy hair is characterized as being the highest quality of human hair. Remy hair is hair that has been obtained from a woman’s head and has been cut while held in a ponytail, to ensure that no hair strands fall to the floor. Because of its careful collection process, only Remy quality hair can guarantee that all hair cuticles are healthy, intact and flow in the same direction allowing the hair to be soft, silky and tangle-free in its most natural form. Remy hair will also last longer than non-Remy hair. Therefore, it can be reused serval times, and can be colored or flat ironed with heat just like one’s natural hair.

What forms of payment do you accept?

Truly Remy currently accepts the following forms of payment: Visa, Master Card, American Express, PayPal. Truly Remy have zero tolerance for Credit card fraud and theft to our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law.

Why were one or many items cancelled from my order?

One or many items were cancelled from your order, because they were no longer available at the time of processing. Note that your credit card will only be charged for items that have been shipped, even if cancelled items still appear on your invoice.

Can I cancel an order after I have submitted it?

Orders submitted on trulyremy.ca cannot be cancelled once they have been submitted

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